FAQ
Our travel experts are online 7 days a week and ready to help! Just click the chat icon on our website or email us at hello@peterpans.com. Whether you’ve already booked or need help planning your trip, we’ve got you covered.
Yes – we strongly recommend it. Travel insurance is essential for protecting your trip from unexpected issues. While we don’t sell insurance, we’re happy to point you in the right direction. Look for a policy with low excess and good coverage for cancellations, medical costs, and activities.
Most of our travellers are 18–35 and on a budget adventure – but we’re for anyone who loves to explore. Whether you’re solo, in a couple, or part of a crew, we can tailor something to suit. Need help picking the right tour? Just message our travel team.
We currently don’t offer a pay-later option directly through our website. However, for eligible bookings made via our team, we can provide a payment link that allows you to secure your spot with a deposit and pay the remaining balance before your trip. Payment due dates will vary depending on the trip selected.
You can pay using all major credit and debit cards. Prefer to save on card fees? We also accept direct deposit – a great way to keep a few extra dollars in your pocket. Some packages may offer flexible payment options or let you lock in your spot with a deposit. Check the product page or speak to our team for details. Please note: seasonal pricing and fare types may affect the final total.
In some cases, yes – if you enquire directly, we can offer a deposit option and send you a custom payment link. This isn’t available through our standard website checkout.
Travelling with friends? We love that. Reach out to our travel team and we can help put together a custom group quote or see what exclusive deals are available for group travellers.
Absolutely. Most people who book solo and leave with new mates for life. Trips are designed to be social, safe, and stress-free – especially if it’s your first time travelling alone.
Every trip is different, but we clearly list inclusions and exclusions on each product page. Think accommodation, transport, day trips, and must-do activities. If something’s optional or extra, we’ll always let you know upfront.
Yes – our team can help you build your dream adventure from start to finish. Whether it’s one region or the whole East Coast, we’ll help with dates, transport, tours, and timing.
Travel vouchers are valid for 12 months from the date of purchase. Plenty of time to plan your adventure! Please note: fare price and season of travel may incur a surcharge.
Absolutely. You can book now and lock in the deal, then choose your travel dates later. Just make sure to confirm 10–14 days before you plan to travel – your voucher will explain how to book. Please note: fare price and season of travel may incur a surcharge.
Yes! Our travel packages are flexible – you can use the vouchers in any order and even travel in the opposite direction. Want to break it up into separate trips? Easy.
Absolutely. We offer everything from backpacker basics to upgraded packages. Chat with our team, and we’ll help build a trip that suits your travel style and wallet.
Some trips may have small extras like National Park fees or optional upgrades – but these are always clearly listed on the product page and your voucher. Most of our trips are all-inclusive to avoid surprise costs.
All bookings are final. Our vouchers are non-refundable, but if you have an open-dated voucher, you can swap to another product for a $30 admin fee. We strongly recommend travel insurance to cover any last-minute changes. Review our terms and conditions before booking.
Yes – most packages are flexible, and you can usually switch dates or travel in reverse. Fees may apply close to departure. Ask our team if you're unsure
Yes – we can create open-dated packages that let you decide as you travel. Just remember: popular trips can book out, so locking in a few key experiences early is always a good idea.
Yes! Most of our tour partners require you to reconfirm your spot 48 hours before departure. Follow the instructions on your travel voucher – this is also your chance to share dietary needs, accommodation details, or anything else they need to know.
If your plans change, we’ll do our best to help. Depending on how close you are to departure, fees may apply. Most operators charge cancellation fees within 30 days of departure. That’s why travel insurance is a smart move.
All bookings are final, but open-dated vouchers can be transferred to another product for $30. Our vouchers are non-refundable, and if you request a refund, our standard terms & conditions apply. Make sure to check your dates before booking.
Extra costs are things you’ll pay directly to the tour or accommodation provider when you arrive – usually National Park fees or insurance levies. If there are any, we’ll highlight them clearly on your voucher and on our site. Most of our trips are all-inclusive, so you won’t get stung with surprises.
It varies by trip. For short trips (1–5 days), pack light – usually 7kg in a small backpack. If you're doing longer adventures like a West Coast trip, you'll need to limit your luggage to around 15kg. Your hostel may be able to store extra bags while you're away.
Some hostels offer free Wi-Fi. Ask our team for tips on staying connected while travelling.
We recommend packing light – think comfy clothes, swimwear, walking shoes, a towel, and a refillable water bottle. Some trips include hiking or beach time, so check your itinerary and reach out if you’re unsure. Don't forget to pack for the seasons. While a lot of Australia has lovely and warm winters, it can get cool in the evening. Our team can advise if you need more guidance.
A backpack is best – it’s easier to carry on hostels, ferries, and buses. For shorter trips, a small carry-on bag is fine. Pack light and smart – laundry options are common along the way!
It depends on your travel style! On average, budget around $50–$100 AUD per day for food, extras, and fun. Our travel team can help estimate costs based on your itinerary.
Most people spend between $50–$100 AUD daily, depending on meals, drinks, and optional activities. Lots of our packages include key activities and transport, which keeps your daily spend lower.
Some meals are included – especially on overnight or multi-day tours. Each product page lists what’s included, so you’ll know exactly what to expect before you book.
It depends. Some tours are BYO-friendly, and your travel voucher will confirm if it’s allowed. Hostels typically don’t allow drinking in rooms, and drinking on transport is not permitted. Always check the rules when you check in or before your trip.
Unused bookings are treated as cancellations and fall under our standard terms and conditions. In most cases, accommodation and transport are non-refundable and non-transferable.
100%! Whether you’re travelling solo or in a group, you’ll meet loads of like-minded travellers at hostels, on tours, and during shared experiences. Our trips are built to be social – you won’t feel alone.