FAQ

Peterpans stores are open Monday to Sunday in most locations. If you would like to contact the store you originally booked at, you can get their contact details and opening hours by clicking STORE FINDER tab on the home page.
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. We can provide information to you about travel insurance should you require it. It your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
Bookings that are ‘un-used’ will fall under the same terms and conditions as a customer cancellation. Accommodation and transport are non refundable, non transferable items.
An extra cost is something you will pay direct to the tour or hostel upon arrival. This is generally for National Park fees, or insurance levy’s. These are noted on our consumer site and also on your purchased voucher to remind you. Most of Peterpans trips are ‘All Inclusive’ meaning no extra fees will need to be paid.
We will beat it! If there is anything you can see online that appears more expensive than other prices we want to know about it! We will match or beat any like for like product on our consumer site. That’s our guarantee to you, to ‘fight for a fair deal for the traveller’
Peterpans trips and accommodation options cater for a variety of customers in mind. Most tours and backpacker accommodation are marketed to 18-35 year old budget travelers. However, in many cases Peterpans can offer perfect solutions for older adventure travelers, and also families and couples. If you don’t see what you want online drop into a store or email info@peterpans.com so we can put together your dream travel plan.
Generally most trips in Australia encourage a friendly quiet drink to celebrate your amazing day. You may wish to call and confirm that alcohol is allowed before purchasing alcohol for a trip. Some travel vouchers will state BYO alcohol, which means you can Bring Your Own alcohol on that trip. Hostels in Australia discourage drinking in their rooms. We recommend you learn the house rules when checking into hostels during your trip. Drinking alcohol on transport is prohibited.
Peterpans strongly recommends you follow your travel voucher instructions and re-confirm your booking 48hours before you are due to depart. Our travel suppliers may require additional information from you like dietary requirements, where you’re staying prior to departure, if you need a sleeping bag etc.
Generally if you are embarking on a trip between 1- 5 days and returning to the same place you departed from then the luggage limit is 7kg restricted to a small backpack and a handbag. You will need to leave the rest of your luggage in your hostel’s luggage storage room. If you are going on any Outback or West Coast adventure luggage will be restricted to 15kg.
In some cases we may be able to cancel your booking with our suppliers and postpone your trip for a future date. However if you need to cancel within 14 days tour operators may state in their conditions that they will charge cancellation fees. Peterpans Adventure Travel strongly recommends cancellation travel insurance for your booking to cover you for unforseen circumstances.
All purchases are final and you will need to agree to our terms and conditions before confirming your order. This states that we can transfer open dated vouchers for $30 to another product. Our travel vouchers are non-refundable. If you request a refund we will charge 50%.
Yes. Our packages are made up on individual travel vouchers, which can be used in any order. You may want to travel our itinerary in reverse or you may want to complete your package over a number of short trips.
All travel vouchers purchased are valid 12 months from the date of purchase.
Yes. You can purchase a package or multiple travel vouchers and keep them open dated. Open dated tickets usually require a booking to be made 10 – 14 days outside your intended travel date. Details on how to make a booking will appear on the voucher that you purchase.

WHY BOOK PETERPANS?

Building bucket lists and bringing dreams to reality since 1998

 

 

We're super keen on travel, particularly when it involves adventure, partying and getting involved in culture. We’re also serious (sometimes) and are pros at landing a job in a place we want to call home, as well as studying abroad. Basically, all we really want is to have a once in a lifetime experience and offer you the same.

But that’s enough about us, what we really want is to know what you're into. Whether you’d prefer to party in Sydney or sleep under the stars in The Red Centre we will listen to what you want out of your trip and make sure it's perfect for you.

Without trying to brag, we’ve explored the best of Australia: from 4wd tours in Fraser Island and diving the Great Barrier Reef to exploring The Red Centre and sailing through the Whitsundays.

That’s why we’re the best. With more than 20 stores, decades of experience and staff who are not only legends, but also travel obsessed we’re ready to help you have the best time in Australia.

So send us an email today, Skype us or kick it old school and give us a call and let’s send you on your next adventure.

#NEVERGROWINGUP

Heres to that.

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