These booking terms and conditions apply to bookings you make with Peterpans Adventure Travel PTY LTD (ACN 673 404 389) trading as Peterpans Travel (whether over the phone or by email) as well as online bookings you make on our website. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
The ticket(s) (“voucher(s)”) for your travel or experience are booked by us on your behalf with various Service Providers. Each Service Provider may have their own terms and conditions applying to your travel. It is important that you read the relevant and corresponding brochure for each of your bookings in order to understand all applicable terms and conditions. If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification.
BOOKING CONFIRMATIONS
Your responsibilities: Open tickets: You must book your travel dates in advance with the individual Service Provider as per the details provided on your voucher.
Tickets with booked dates: It is your responsibility to ensure you redeem your vouchers on the dates booked. If you wish to change these dates you must organise it with the Service Provider directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time.
CANCELLATIONS and REFUNDS
Credit card fees, and additional fees paid to us for deposits of accommodation, transport and luggage storage are not transferable or refundable.
Please note that deposits on bookings are also non-refundable but may be used as credit towards future bookings.
Cancellations by service providers
If a service provider cancels your booking for any reason you WILL NOT be charged any cancellation fee and will be entitled to a full refund (other than any amount we are charged on your behalf by the service provider). ALL TRANSPORT AND ACCOMMODATION is NON-REFUNDABLE, in some cases it may be transferable.
Cancellations by you outside of 14 days from the date of travel
Where you provide us with at least 14 days’ notice that you wish to cancel your booking for any reason, you will be charged a 10% cancellation fee and will be entitled to a refund (in addition to any amount we are charged on your behalf by the service provider) or can transfer, with no fee, any balance (in addition to any amount we are charged as a cancellation fee on your behalf by the service provider) to a new booking or credit voucher. ALL TRANSPORT AND ACCOMMODATION is NON-REFUNDABLE, in some cases it may be transferable.
Cancellations by you within 14 days of the date of travel
Where you provide us with less than 14 days notice that you wish to cancel your booking for any reason, you will be charged a 30% cancellation fee and will be entitled to a refund ( in addition to any amount we are charged on your behalf by the service provider) or can transfer, with a $30 per product transfer fee, any balance (in addition to any amount we are charged as a cancellation fee on your behalf by the service provider) to a new booking or credit voucher. ALL TRANSPORT AND ACCOMMODATION is NON REFUNDABLE, in some cases they may be transferable.
In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is, therefore, possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you in full the amount paid for the tour or other travel service. This full refund is subject to a fully refundable amount being given to our agency from the supplier who is cancelling. We highlight here that all suppliers have different cancellation terms.
All refunds will occur in the local currency and will be refunded to the same card that payment was made with. If your credit card uses a different currency, the amount refunded may be different from the original amount paid due to exchange rate fluctuations. We are not liable for these fluctuations, or any fees your bank charges.
Please note that in the case of natural disasters (e.g. flood, fire, cyclone, etc.), many Service Providers do not offer refunds, and we may therefore be unable to provide a refund to you. We strongly recommend that you take out comprehensive travel insurance to cover this situation.
The 10% or 30% agency cancellation fee does not apply to: Dive Courses where you fail a Dive Medical test; or Skydives cancelled by the Service Provider within 3 days of booking due to weather, in which case a full refund will apply.
Where a refund or other payment applies, you may choose to transfer the full cost of your booking to another tour. However, a transfer fee of $30 may apply. While we aim to process refunds swiftly, high-demand situations (such as natural disasters) may result in delays.
We strongly recommend purchasing a travel insurance policy at the time of booking to protect yourself against unexpected cancellations and changes. Depending on your policy, your insurance provider may cover up to 100% of cancellation fees and other costs incurred. Cancellation fees for tours and bus bookings can be up to 100%, so having appropriate coverage can help minimise financial risk.
Please act responsibly and with respect on your travels. All Service Providers reserve the right to cancel bookings based on recommendation from another provider due to misconduct/misbehaviour during another stage of their trip. We will treat this as any normal cancellation and charge the above-mentioned Cancellation Fee, plus any Service Provider fees.
Campervan Cancellation Terms
All amendments will incur a $50 admin fee from Peterpans Adventure Travel. All deposits are used to secure your vehicle, therefore they are non-refundable. All customers are required to acknowledge the cancellation terms upon cancelling their booking.
General Campervan Hire Terms
Hirers of these vehicles must be at least 18 years of age and hold a valid open driver’s licence. The hirer is subject to the general terms and conditions outlined on each of our suppliers’ websites.
Campervan Operator Cancellation Terms
Apollo
– If cancelled 61+ days prior to pick-up: No fee.
– If cancelled 60 to 31 days prior to pick-up: $250 fee.
– If cancelled 30 to 7 days prior to pick-up: 20% of Total Rental (minimum $250).
– If cancelled 6 to 1 days prior to pick-up: 50% of Total Rental (minimum $250).
– If cancelled on the day of pick-up or no show: 100% of Total Rental (minimum $250).
– No refund is available for late pick-up or early return.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Maui, Britz & Mighty
– If cancelled 61+ days prior to pick-up: No fee.
– If cancelled 60 to 31 days prior to pick-up: $250 fee.
– If cancelled 30 to 7 days prior to pick-up: 20% of Total Rental (minimum $250).
– If cancelled 6 to 1 days prior to pick-up: 50% of Total Rental (minimum $250).
– If cancelled on the day of pick-up or no show: 100% of Total Rental (minimum $250).
– No refund is available for late pick-up. A refund for unused days may apply on early return if 60+ days’ notice is given after pick-up.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Jucy & Star RV
– If cancelled 31+ days prior to pick-up: No fee
– If cancelled 30 to 7 days prior to pick-up: 20% of hire fees.
– If cancelled 6 to 1 days prior to pick-up: 50% of hire fees.
– If cancelled on the day of pick-up or no show: 100% of hire fees.
– If you change the pick-up date within the above cancellation timeframes and then cancel the amended booking, the original cancellation fee will apply.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Cruisin Motorhomes & Go Cheap Campervans
– If cancelled 29+ days prior to pick-up: No fee.
– If cancelled 28 to 7 days prior to pick-up: 25% of total rental.
– If cancelled 6 to 1 days prior to pick-up: 50% of total rental.
– If cancelled on the day of pick-up or no show: 100% of total rental.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Spaceships Rentals
– If cancelled 7+ days prior to pick-up: 20% of total rental.
– If cancelled 6 to 1 days prior to pick-up: 50% of total rental.
– If cancelled within 24 hours of pick-up: 100% of total rental.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Camperman Australia
– If cancelled 30+ days prior to pick-up: $200 fee.
– If cancelled 29 to 7 days prior to pick-up: 50% of the full Rental Charges.
– If cancelled 6 to 1 days prior to pick-up: 75% of the full Rental Charges.
– If cancelled on the day of pick-up, or if you fail to notify us of your cancellation before the start of the rental and fail to collect the campervan: No refund, and the full Rental Charges will apply.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Awesome Campers
– A $250 fee is non-refundable on all cancellations, and the following charges also apply.
– If cancelled 14 to 0 days prior to pick-up or no show: 100% of Total Rental.
– If the vehicle is returned early for any reason: No refund available.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Autosleepers
– If cancelled more than 30 days prior to pick-up: $200 fee.
– If cancelled 29 to 7 days prior to pick-up: 50% of the full rental charges.
– If cancelled 6 to 1 days prior to pick-up: 75% of the full rental charges.
– If cancelled on the day of pick-up or no show: 100% of the full rental charges.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Travellers Autobarn
– If cancelled more than 14 days prior to pick-up: No fee.
– If cancelled within 14 days of pick-up: $200 fee.
– If cancelled within 7 days of pick-up: 50% of total rental.
– If cancelled on the day of pick-up or no show: 100% of total rental.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Campervan Village
– If cancelled up to 61 days prior to pick-up: No fee.
– If cancelled 60 to 22 days prior to pick-up: 10% fee, minimum $150.
– If cancelled 21 to 7 days prior to pick-up: 20% fee, minimum $250.
– If cancelled 6 to 1 days prior to pick-up: 50% fee, minimum $400.
– If cancelled on the day of pick-up or no show: 100% fee, no refund. You may be able to move the pick-up date for a $150 admin fee.
– No refund or credit is offered if a vehicle is picked up late or returned early.
– Cancellation periods are based on Australian Eastern Standard Time.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Adventure Rentals
– If cancelled 60+ days prior to pick-up: 20% of the confirmed rental price.
– If cancelled 59 to 30 days prior to pick-up: 50% of the confirmed rental price.
– If cancelled 29 to 2 days prior to pick-up: 90% of the confirmed rental price.
– If cancelled 1 day prior or no show: 100% of the confirmed rental price.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Lucky Rentals & Happy Campers
– If cancelled 11+ days prior to pick-up: No fee.
– If cancelled 10 to 1 days prior to pick-up: 50% of the total price, including extras.
– If cancelled on the day of pick-up or no show: 100% of the total price, including extras.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Sunta Campers
– If cancelled 80 to 31 days prior to pick-up: 20% of rental cost.
– If cancelled 30 to 22 days prior to pick-up: 40% of rental cost.
– If cancelled 21 to 7 days prior to pick-up: 75% of rental cost.
– If cancelled less than 7 days prior to pick-up or no show: 100% of rental cost.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Home on the Road
– If cancelled between the time of booking and 24 hours before pick-up: 30% of rental cost.
– If cancelled within 24 hours of pick-up or no show: 100% of rental cost.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Indie Campers
– If cancelled 30+ days prior to pick-up: No fee
– If cancelled 29 to 8 days prior to pick-up: 50% of the amount paid is refunded.
– If cancelled 7 to 1 days prior to pick-up: 5% of the amount paid is refunded.
– If cancelled on the day of pick-up: No refund.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Waka Campa
– If cancelled more than 30 days prior to pick-up: No fee.
– If cancelled 30 to 22 days prior to pick-up: 25% of total hire.
– If cancelled 21 to 7 days prior to pick-up: 50% of total hire.
– If cancelled 6 to 3 days prior to pick-up: 75% of total hire.
– If cancelled less than 3 days prior to pick-up or no show: 100% of total hire.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Camperland
– If cancelled within 14 days of pick-up: NZ$250 fee.
– If cancelled within 7 days of pick-up: 50% of total rental.
– If cancelled on the day of pick-up or no show: 100% of total rental.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Leisure Rent
– If cancelled 31+ days prior to pick-up: No fee.
– If cancelled 30 to 15 days prior to pick-up: $300 fee.
– If cancelled 14 days or less prior to pick-up or no show: 100% of the rental charge.
– No refund is available for late pick-up or early return.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
Trek Campers
– If cancelled more than 60 days prior to pick-up: No fee (excluding credit card fees).
– If cancelled 60 to 25 days prior to pick-up: 10% of the booking value.
– If cancelled 24 to 7 days prior to pick-up: 30% of the booking value.
– If cancelled 6 to 1 days prior to pick-up: 50% of the booking value.
– If cancelled within 24 hours of pick-up or no show: 100% of the gross rental.
– If you change the pick-up date within the above cancellation timeframes and then cancel the amended booking, the original cancellation fee will apply.
– No refund is available for early return.
– All deposits are used to secure your vehicle, therefore they are non-refundable.
“On Request” Booking & Payment Conditions
By completing an “on request” booking, you accept that payment and confirmation of the vehicle will be completed once the vehicle supplier confirms availability.
PROMOTIONS
$100 Travel Voucher Promotion – Terms & Conditions
- The $100 travel voucher (“Voucher”) is issued by Peterpans Adventure Travel and is valid for use on select East Coast and Peterpans Travel Custom Packages only.
- A minimum booking spend of $1,000 is required to redeem the Voucher.
- The Voucher is valid on new bookings only. It cannot be applied to existing bookings, deposits already paid, or booking amendments.
- The Voucher is not valid in conjunction with any other promotion, discount, offer, or coupon code.
- Eligible packages are limited to the following:
- The Great Escape Tours
- Welcome To Travel Tours
- Peterpans Group Tours
- The Voucher cannot be used on any package, product, or service outside of those listed in clause 5.
- The Voucher expires on 31 December 2027. Any unused value after this date will be forfeited and is non-refundable.
- The Voucher has no cash value and cannot be redeemed for cash, transferred, or resold.
- The Voucher may only be redeemed once and any unused balance will not be carried over.
- Peterpans Adventure Travel reserves the right to withdraw or amend this promotion at any time without notice.
- This promotion is subject to availability. Peterpans Adventure Travel accepts no responsibility if a selected package becomes unavailable.
- By redeeming this Voucher, the customer agrees to these Terms & Conditions.
- These Terms & Conditions are governed by the laws of New South Wales, Australia.
TRAVEL INSURANCE
We endorse the recommendation of the Department of Foreign Affairs and Trade that all travellers take out travel insurance. It is your personal responsibility to purchase your own travel insurance to cover any liability which may be incurred to us or a Service Provider and other travel misadventures that you wish to be insured against. We recommend that you source travel insurance with a low excess payment, to make claiming on cancelled tours worthwhile.
SERVICE PROVIDERS
We endeavour to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers. We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible to you for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance.
TOUR DETAILS
The inclusions, departure details and itinerary points of each tour and activity listed on our websites are current as of the last product update. We endeavour to reflect up-to-date information on all website pages but will not be held accountable for changes from suppliers which are yet to be reflected on site. Upon booking we ask that you review details listed in your vouchers as these will be the most reliable.
PRICES
We endeavour to package the best value tours available at the best prices. However, we take no responsibility for price fluctuations arising from changes in the prices charged by Service Providers occurring before final payment. The price of your travel is subject to change until such time as you pay for the travel in full.
EXTRA COSTS
Many tours have extra costs and you should be aware that there may be added expenses. These expenses will differ for each Service Provider but some of the more usual extras may include: EMC Tax, Stinger suit Hire, Luggage storage, Sleeping Bag Hire, Linen Hire, National Park Fee, Food, Insurance, Accommodation, Equipment Hire, Petrol Levy. We will alert you to extra costs to the extent reasonably practicable. However, you must also check with each individual Service Provider when you confirm your voucher.
PASSPORT and VISAS
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. Transfers between tours may incur a $30 administration fee.
By proceeding with a purchase via our Call Centre or Website you declare that you have read, understood, acknowledge and agree to the terms and conditions of this booking and if your booking is accepted, you will be bound by these terms and conditions.
